The A Silk Tree House 100% CUSTOMER SATISFACTION GUARANTEE         

If for any reason, you are not satisfied with an item from A Silk Tree House, simply call us Mon-Sat 10am-6pm EST within 30 days, and we will issue you a return authorization for a full refund or prompt exchange. Every item is backed by our 100% customer satisfaction guarantee.

Ordering

•Online Secure Shopping Cart:

We offer an online shopping cart on a secure server. Please feel confident to order online with your credit card. We accept Mastercard, Visa, American Express, and Discover cards. Your transaction will be fast, secure and you'll have a record for your files. At A Silk Tree House we consider the information you have chosen to share with us to be personal and confidential.                                                                                           

•Credit Card Orders by Telephone or Fax:

If you prefer to call in your order, call 1-800-SENDSILK (or...1-800-736-3745) (10am to 6pm E.T. MON-SAT) or fax (1-813-651-3326) 24 hours a day.

Before you call us, we recommend that you have a list of the items you would like to order and have your credit card and expiration date handy. We accept Mastercard, Visa, American Express, and Discover cards. Your transaction will be faster, and you'll have a record for your files.

•Mail Order: If you prefer to mail in your order, you may do so with either a check or credit card information to Silk Plants Plus.com, 1037 West Brandon Blvd., Brandon, Florida 33511.

We cannot accept C.O.D. orders.                                                                       

Customer Service

Please call 1-800-SENDSILK (1-800-736-3745) Mon-Sat between the hours of 10 a.m. and 6 p.m. (ET). Our customer service representatives will be pleased to help you with product advice or answer any of your questions about orders already placed. You may also email any questions or comments to sendsilk@aol.com. All email will be responded to within 48 hours.

We Make Gift Giving Easy!

Distinctive handmade designs make great gifts for any occasion. We'll send those special gifts directly to the lucky recipients, along with your personal message (prices will be our secret). Just tell us it's a gift and we'll take care of the rest. A Silk Tree House gifts are ideal for BUSINESS gift needs, especially during the Holiday season when you want to thank your customers or business partners. It's the ultimate in gift-giving convenience! So relax and shop at your leisure, we're always open. Call toll free 1-800-SENDSILK (or...1-800-736-3745) or if you are not sure what gift would be best, email us for the perfect gift ideas.                                                                                                                           

About Shipping

A shipping and handling charge is added for each item ordered. Silk plants shipped within the continental U.S. have a $6.90 to $19.90 charge added. We ship the majority of in-stock orders within 48 hours (two weeks for art work) and in most cases delivery to your home will average 3-10 working days. All of our merchandise is carefully packaged in premium strength corrugated cartons to ensure that your item(s) arrive intact and beautiful. The majority of A Silk Tree House merchandise is shipped via U.S. Postal Service priority mail or UPS ground service.

Prices on this site are current and supercede prices in all previous catalogs. Prices are subject to change in future catalogs.

Thank you for shopping A Silk Tree House!